This procedure is based on guidance for dealing with school complaints issued by the Department for Education in 2016.
The Complaints Procedure includes the following:
Formal Complaint Procedure
Managing & Recording Complaints
Escalation following stage 3
Advice and training
Appendix 1 – Flowchart
Appendix 2 – Example complaint form
Appendix 3 – Checklist for Panel Hearing
You can read our full Complaints Procedure by downloading the PDF below.
Link School Springwell Dene
Swindon Road, Springwell, Sunderland, Tyne & Wear SR3 4EE
Tel: 0191 561 5777
Link School Pallion
Waverley Terrace, Sunderland, Tyne & Wear SR4 6TA
Tel: 0191 561 4777