Complaints Procedure

Introduction

This procedure is based on guidance for dealing with school complaints issued by the Department for Education in 2016.

The Complaints Procedure includes the following:

Legislation
General Principles
Investigating Complaints
Resolving Complaints
Vexatious Complaints
Time Scales
Formal Complaint Procedure
Stage 1
Stage 2
Stage 3

Managing & Recording Complaints
Escalation following stage 3
Advice and training
Appendix 1 – Flowchart
Appendix 2 – Example complaint form
Appendix 3 – Checklist for Panel Hearing

You can read our full Complaints Procedure by downloading the PDF below:

  School Complaints Procedure – PDF